Ordering & Delivery
Once you have placed your order we will get back to you via email confirming your order is being processed. We will then provide all the information necessary for you to track your purchase – estimated delivery date and transport. In case you requested a personalization of a product, the possibilities will be explained via email.
MOR operates in EUR currency. We are not held responsible for currency changes, and your bank determines the exchange rate that appears on your credit card statement.
For deliveries inside the European Union (EU), all prices include the legal Portuguese VAT = 23%. For deliveries outside the European Union (EU), the VAT is not included. However, you may have to pay additional taxes or import duties. You may find more information on taxes and duties bellow at Duties & Taxes.
The prices displayed do not include shipping costs. You may find more information on shipping charges bellow at Shipping Costs.
Under the terms of the legislation in force (Decreto-Lei nº 24/2014, of 14 of February, by Diário da República), all products sold at www.mordesign.com are covered by a guarantee of conformity of the goods corresponding to a period of 2 (two) years from the delivery of the goods.
As most of our products are manufactured in natural materials and crafted by hand each possess unique characteristics. Small imperfections are often inherent to the natural materials we work with and are what makes each piece unique. Therefore, the products displayed in this website are just samples and not necessarily equal to the ones you will receive. Still, it is our point of honor to always maintain their high quality.
WHERE DO WE SHIP?
We deliver most of our products worldwide, cooperating with several parcel services. If you cannot check out due to shipping limitations, please feel free to contact us at firstname.lastname@example.org, and we will do our best to arrange shipping.
HOW LONG DOES IT TAKE?
From the moment we receive your order, we will take 3-5 working days to handle all the logistics.
MOR Design does not guarantee that all the items available on the website are in stock at the time of your order. However, if we are out of stock in the item you purchased, we will immediately get in contact with you.
For accessories and lamps which are held on stock, the delivery time will take between 1 and 3 weeks, depending on the recipient country (both distance from our warehouse and local regulations at the destination). As most of our products will be manufactured upon request only, it can take between 8 and 10 weeks to produce and deliver the goods. For time sensitive deliveries please reach us at email@example.com.
All the timings mentioned above will be shared with you properly via email, so you can follow the whole process in the best way.
E.U.: Free shipping for orders above 250€. Shipping costs for orders below 250€ will be determined during the checkout process. Please note that Great Britain, Switzerland, and Norway are considered outside the E.U.
Rest of the world: The shipping cost will be calculated at checkout, depending on the size of the order and the shipping destination. Upon entering your shipping address, you will see the checkout total update with the appropriate shipping rate. We will always try to individually find the best solution for you.
DUTIES & TAXES
For deliveries inside the European Union (EU), all prices include the legal Portuguese VAT = 23%.
For deliveries outside the European Union (EU), the VAT is not included. However, you may be charged VAT, import duties, and/or taxes upon receipt of your package, which are levied by customs. MOR ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU, and we cannot predict what your charges may be. If you do incur any such additional charges, they must be rendered for your package to clear customs.
MOR does not cover additional storage or shipping costs that may result from lack of custom clearance or duty/tax payment. Please contact your local customs office for more information.
For any inquiries concerning retail, large orders, partnerships or project requests please contact us and we will find a solution together. We welcome proposals in these terms.