RETURNS & EXCHANGES

RETURNS

We want you to be happy with your purchase from us.

You may return your purchased item within 30 days after the delivery of your order in its original packing and condition. We reserve the right to refuse returned items that are not in original condition due to the following reasons (but not limited to): missing original packaging, item packaged differently than way received, missing components, visible damages caused by customer or incorrect packaging. We will not take back custom items, that got manufactured upon the customer request.

The customer is responsible for any shipping charges associated with returning an item.

Refunds for returned products will be made within two weeks from the date of receipt of the product to the original purchaser’s credit card. Note that the original shipping cost, duties, and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund. 

To initiate a return please contact us at email@mordesign.com. Make sure to include your order number as well as a reason for the return. We will evaluate each situation and act as needed to solve it as soon as possible.

If your order has been returned to us due to failed delivery attempts, you can either request a refund minus accumulated shipping costs for the order, or we can re-ship the order once re-shipment costs have been paid.

We do not offer direct exchanges. Orders can be exchanged by returning for a refund and submitting a new order.

INCORRECT OR DAMAGED ORDERS

In case your product(s) appear to be damaged or have been broken during transportation, please make sure you take pictures of any visible damages to document potential issues (both of the packaging and products itself) and contact us at email@mordesign.com, sharing the following information: order number; photos; article. Please hold on to all packaging and product(s) while we review your claim. We will evaluate each situation and act as needed to solve it as soon as possible.

Damaged goods must be reported immediately upon receipt of goods. Make sure to check all packages carefully at delivery! Report any visible damages directly to the carrier before signing for the delivery. Make sure it is noted on the delivery receipt and signed by the carrier.

Delivered goods need to be checked for potential delivery damages within 15 days of delivery. Make sure to report any potential claims within this 15-day timeframe. We reserve the right to deny claims submitted beyond this limit (this does not apply to warranty claims).

Please note that many of our products are hand-made and therefore each possess unique characteristics. Small imperfections are often inherent to the natural materials we work with and are what makes each piece unique.

We hope this information clarifies our returns and exchanges process. If you have any questions, feel free to reach out to us via our customer service email: email@mordesign.com.

Happy shopping!