Cancellation policy

Order Withdraw

We make exercising your right of withdrawal as simple as purchasing. You can initiate a return in one of two ways:

• Instant Online Order Withdrawal (for EU Clients): Use our automated Withdraw order link. Simply enter your email, enter the validation code sent to you by email, and select the order you want to cancel. You will instantly receive a digital receipt of your request.  
• Email (all Clients): You can email us at email@mordesign.com with your order number, and our team will manually guide you through the process.

Check our Returns & Refunds Policy for more information.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. 
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.